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Please read the following terms and conditions carefully. Access to and use of this website is provided by FuthaMukka Ltd, on and subject to the following Terms and Conditions.
Interpretation. In these Terms and Conditions ("Terms"), the following words and phrases shall have the following meanings:
"the Buyer" means the person, firm or company who purchases the Goods from the Company.
"the Company" means FuthaMukka Ltd: company no. 04857965, registered office Bryant & Co, North Houghton Mill, Stockbridge, Hampshire, SO20 6LF.
"Contract" means the contract between the Company and the Buyer, which shall be deemed to incorporate these Terms.
"Goods" means any goods agreed in the Contract to be supplied by the Company to the Buyer.
Returns & Refunds
Our products are covered by our 7 day* no quibble money-back-guarantee. As long as they are in their original packaging and unused we will replace the goods or refund the purchase price. You are responsible for the cost of returning the item unless there is a fault.
As soon as we receive the returned item(s), we will refund the cost of the item. But not the Delivery costs. We will only refund the money to the card you made the original purchase with. Please note that for security reasons we can’t refund a different credit/debit card to the one you placed the original order on and we can only send out replacement products to the delivery address specified in the original order. Please also note that we do not refund the delivery cost unless the product is damaged or faulty.
Our 7 day money back guarantee fulfils the legal requirements of the Distance Selling Regulations to ensure you feel comfortable shopping with us. Below is the official requirement of distance selling for your reference:
Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund with in 7 days of receipt of goods. To cancel, you can email us or write to us (see Contact page for details) within seven working days* of delivery of your item(s), quoting your order number. You must not use your items and must return them in their original packaging. If you have a home shopping order query, please email us or call us.
Faulty goods
If you find the goods faulty return them as soon as possible and we will refund or replace the faulty goods including the delivery costs.
Payment
We offer two methods of payment
for purchases made through futhamukka.co.uk.
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You may pay on line with
a credit or debit card. We accept Visa, Mastercard, Switch, Delta, Solo. Please
note we currently charge Credit/Debit card accounts within one working day
from date of order.
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You may pay over the telephone
using any of the above credit or debit cards. Just complete the details on
the payment page and we will e-mail you with all the details required so we
can take your card details over the phone. Please note that this method is
not as secure as the on line payment. Please also note we currently charge
Credit/Debit card accounts within one working day from date of order.
Security
We are very conscious of our obligations
for our customers security and futhamukka.com is very secure. As soon as you begin the ordering process you are protected
by a Thawte Secure Server Certificate. All orders
and credit card details are encrypted by a 128 bit Secure Socket Layer. Which
means any information you exchange with this site cannot be viewed by any one
else on the web.
Shopping on-line
In accessing our web site you agree that you will only download content for your own personal and domestic use. The materials on our website may not be used for any other purpose including, in particular, any commercial purposes.
You may not alter or delete any copyright or proprietary notice that our website may contain.
Placing your order. You can order items displayed on this website by (a) using the on-line shopping facility; (b) faxing or posting the completed order form to the address shown on our Contact page; or (c) telephoning us on one of the numbers listed on our Contact page.
Once an order is placed you will receive an e-mail or other written confirmation of receipt (please do not respond to this unless any of the details are incorrect). The fact that you have received a written confirmation does not guarantee that we will be able to fulfil your order.
If for any reason we are not able to fulfil your order we will contact you at the earliest possible opportunity to advise you of this and offer you an alternative or, if necessary, a full refund.
Prices. Prices for Goods displayed on our website are in Pounds Sterling and are inclusive of VAT. Certain orders, below a minimum value or requiring a special delivery service, will attract an additional charge. We will always advise you of this and require your acceptance of that charge before proceeding with any order.
We will endeavour to ensure that the prices shown on this website are correct. If however for any reason the prices of any Goods are incorrect at the time you place an order with us, we will contact you at the earliest possible opportunity to advise you of this.
Payments. You can pay for your Goods on-line, via 128 bit encrypted, secure socket layer (SSL) by
Visa, Mastercard, Visa Electron, Solo & Maestro.
We currently charge Credit/Debit card accounts within one working day from date of order.
You can also pay for your Goods by Cheque or Postal Order. Please allow up to 7 days for cheques to clear before we can dispatch your order.
On receipt of the Goods please inspect carefully for damage and advise the carrier's driver accordingly. If you are unable to fully inspect the Goods for whatever reason, please sign the consignment note as "unexamined".
Should you sign the consignment note as "received in good condition" or fail to comment on the consignment note (“unexamined” / “Damaged” etc), you may be liable for any damages.
Any damage should be advised via e-mail to us within 24 hours of receipt.
Copyright. All rights, including without limitation, copyright in the form and content of the designs and information on our website are owned by the Company. They are protected by copyright, trademarks and other intellectual property rights and you may not therefore copy, republish or otherwise use the content of our website save as provided below.
Proper Use. Any person using our website does so at their own risk. The Company will not be liable for any loss or damage, howsoever arising, out of or in connection with the use, of our website or its content.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Water Garden Ltd nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this web site or the information, content, materials or products included on this site or otherwise supplied. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, FuthaMukka Ltd does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Water Garden Ltd, its affiliates, directors, employees or other representatives.
You will be responsible if you use this website in breach of these Terms and will reimburse us for any loss that you cause to us as a result of your misuse.
The Company does not warrant that our website will be uninterrupted or entirely error free.
The content of this website does not constitute advice and should not be relied upon in making, or refraining from making, any decision.
Viruses - Whilst we use commercially reasonable efforts to check for the most commonly known viruses, we are not in a position to confirm that our website, e-mails and any attachments will be virus free and cannot accept any liability in this regard. We therefore recommend that you carry out your own virus checks.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We do not send random marketing emails to personal email addresses.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
When you place an order we collect your name, e-mail address, mailing address, phone number and credit card information (credit card details are not stored in the database) and details of the products you have ordered. We use this information to process your order and to monitor product preferences and site use to improve our service to customers.
We may use your details to enable us to inform you of new products or services. If you do not wish to receive any information from us in future, please advise us by e-mail.
We will not pass on any of your details to any third party without first obtaining your consent except when necessary in order to process your order, in order to protect against fraud or crime or in the unlikely event that we sell our business then to the purchaser of that business.
We do our best to ensure the information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you identify and notify us of any inaccuracies we will delete or correct your information promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. "Cookies" are small pieces of information that are stored on your computer's hard drive by your browser. These allow us to track your shopping basket details and provide features to make shopping on our website easier and more enjoyable. You can usually modify your browser to prevent this happening but in this case we will be unable to track the goods you place in your basket.
Our site may contain links to other sites that are operated and/or owned by third parties. We do not have control over such third party sites and cannot accept responsibility should you decide to enter them. If you have any questions or comments about our Privacy Policy, please
Links. Our website may contain links to other websites which are not under our control and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
Complaints
If you have a Complaint. In the first instance please contact us by e-mail, stating clearly the nature of your complaint. All complaints are confidential and taken very seriously. A Director will acknowledge your complaint within 5 working days. If for any reason a decision cannot be made within a further 10 working days, we will investigate your complaint thoroughly and keep you updated as to its progress. If we find that you have a valid complaint we will endeavour to reach an amicable settlement with you as well as offering a full written apology. If we find that your complaint is not valid you will be contacted stating the reasons for our findings. If you are still unhappy with the outcome at this stage you have the right to take your case to a suitable arbitration service.
General.
We may change or withdraw any part of our website, or may to refuse you access to the website at any time if we consider it necessary. It is your responsibility to ensure that you are aware of any changes we may make from time to time.
These terms are governed by the laws of England and Wales and only the courts of England and Wales will decide any disputes.
Nothing in these Terms shall affect your statutory rights as a consumer.
* Working days exclude Weekends & Bank Holidays
Terms and Conditions of any web promotion.
Offer cannot be redeemed against Delivery charges or Gift Vouchers.
Offer cannot be redeemed in conjunction with any other voucher.
Offer only valid via the web.
There is no cash alternative.
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