At FuthaMukka we pride ourselves in offering you excellent service, we want you to be 100% confident when buying from futhamukka.com.
Our delivery promise to you is to ensure that, if in stock, you receive the items you have purchased as soon as possible within 5 working days*. It is our intention to exceed expectations whenever possible. If we do make a mistake, we will use our best endeavours to rectify the problem and find an outcome that is suitable for you.
Please read the delivery policy to ensure you are awair of our comitment to you.
Delivery
You will only pay one delivery charge per order, regardless of how many items you order.
Standard Delivery to Mainland UK
Goods that are currently in stock will be dispatched within 5 working days* from confirmation of your order and a flat rate delivery charge of £2.75 will apply.
For orders over £ 100.00 we will offer you FREE delivery.
Premium delivery for non mainland UK
We can deliver to anywhere in the world but there will be an increased cost of carriage charged by our Carriers. Please contact us for further details. Please note, you are unable to order via the website for delivery to these areas. Any orders placed for delivery to these areas will be rejected.
Our carriers
The majority of our goods will be sent by First Class Royal Mail. Their terms and conditions and can be found at www.postoffice.co.uk
Larger items or items sent outside the UK will be sent via different carrier services and their terms and conditions apply. We will advise you of the carrier when the goods are dispatched.
Exceptional circumstances
In certain circumstances, such as traffic accidents, extreme weather conditions or unforeseen technical problems, we may be unable to fulfil your delivery in accordance with these terms. For such exceptions, we may require additional time and effort to fulfil the delivery. If this occurs, we will make our best efforts to deliver your order as soon as possibly, or you may opt to cancel and receive a full refund.
General terms of delivery
We deliver to all mainland UK addresses with a valid postcode
We also deliver to the Scottish Islands, Isles of Scilly, Isle of Man, Isle of Wight and Northern Ireland (but not Republic of Ireland – please contact us for details of our Agents in ROI) but these incur premium charges (please see above)
Delivery times apply only to products in stock. If an item is out of stock we will inform you at the earliest opportunity. If we are unable to guarantee when new stock will be available you have the right to cancel your order.
In periods of high demand it is possible an order will be accepted with insufficient stock to fulfil that order. In case of items being out of stock, we will deliver as soon as new stock arrives unless you request a refund
Our couriers work throughout the day, Monday to Friday (excluding public holidays) so your order may arrive any time between 7.00am and 5.30pm
We do not generally deliver on weekends or Bank Holidays although occasionally some smaller items may be delivered by Royal Mail on a Saturday.
Some deliveries may require a signature by either yourself or a trusted friend/neighbour.
We reserve the right not to deliver orders if we believe the address is not secure, for example, to communal postal address or a PO BOX - if this affects an order you place, we will notify you as soon as possible.
* Working days exclude Weekends & Bank Holidays |
